What are some good web based trouble ticket systems?

Commercial Products:

  • Atlassian Jira (which ties in nicely with Confluence (the wiki)) – Surprisingly good for commercial software.

Open Source:

  • Edgewall Trac – (Wiki, Ticketing, and more)
  • Drupal (+plugin)
  • Best Practical RT – I’ve heard good things about this, but have never used it myself

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