Should I report hacking attempts?

While the answer can depend greatly on the agency you are attempting to inform, I believe that in general you should. In fact, since monitoring and responding to the abuse mailbox for our organization is one of my primary job duties, I can positively say, ‘Yes Please!’. I had this same conversation with members of … Read more

How do I handle abuse reports as an ISP?

Generally speaking, you are acting as a neutral carrier and probably shouldn’t be inspecting content. The general process for handling abuse reports is to setup a ticket system or even just a mailbox that picks up for abuse@yourdomain and then forward reports to the end user. I’m saying generally because while I have plenty of … Read more